Shipping policy

Shipping Policy

Last Updated: June 2026

At Vyelis, we are committed to providing transparent shipping and fulfillment practices for customers located within the United States.

Please review this Shipping Policy carefully before placing an order through Vyelis.shop.

Shipping Availability

Vyelis currently ships exclusively within the United States.

At this time, we do not offer international shipping services.

Order Processing

Orders are generally processed within 1–3 business days following successful payment authorization and order verification.

Processing times may vary during periods of increased demand, holidays, operational reviews, severe weather conditions, carrier disruptions, or other circumstances beyond our reasonable control.

Orders are processed Monday through Friday, excluding major U.S. holidays.

Vyelis reserves the right to delay, refuse, cancel, or review any order at its sole discretion for fraud prevention, verification, compliance, or operational purposes.

Shipping Timeframes

Standard shipping delivery estimates generally range between 3–7 business days depending on the destination, carrier operations, and regional delivery conditions.

Shipping and delivery timeframes provided on the website are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Peak shipping seasons

  • Operational disruptions

  • Address verification issues

  • Force majeure events

  • Other circumstances outside the reasonable control of Vyelis or its fulfillment partners

Shipping Carriers

Orders may be shipped using one or more authorized U.S. shipping carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL eCommerce

Carrier selection may vary depending on order destination, package size, logistics availability, and operational requirements.

Fulfillment & Logistics

Orders are processed and shipped through our authorized U.S.-based fulfillment and logistics partner:

Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States

Fulfillment operations, inventory handling, packaging, and shipment processing may be conducted through this authorized logistics facility.

Order Tracking

Once an order has been processed and shipped, customers will generally receive a shipping confirmation email containing tracking information.

Tracking updates are dependent on carrier scanning systems and may require additional time to appear after shipment processing.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Vyelis shall not be held responsible for delays, failed deliveries, lost packages, or additional shipping costs resulting from incorrect, incomplete, or invalid address information provided by the customer.

If an order is returned due to an address issue, additional shipping fees may apply before reshipment can occur.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery operations are managed by the carrier.

Vyelis is not responsible for:

  • Carrier-related delivery delays

  • Lost packages marked as delivered

  • Theft occurring after confirmed delivery

  • Carrier service interruptions

  • Delivery exceptions outside of our control

Customers experiencing delivery issues are encouraged to contact the shipping carrier directly and may also contact our support team for assistance where applicable.

Split Shipments

In certain cases, orders containing multiple items may be shipped separately depending on inventory availability, packaging logistics, or fulfillment operations.

Customers may receive multiple tracking numbers for a single order.

Shipping Fees

Applicable shipping fees, if any, are displayed during checkout before payment authorization is completed.

Vyelis reserves the right to modify shipping rates, delivery methods, promotional shipping offers, or carrier selections at any time without prior notice.

Order Refusal & Risk Review

For fraud prevention and operational security purposes, Vyelis reserves the right to:

  • Refuse shipment of any order

  • Hold orders for verification

  • Request additional customer information

  • Cancel suspicious transactions

  • Limit quantities purchased

This includes situations involving suspected fraud, payment disputes, policy abuse, unauthorized transactions, or compliance concerns.

Limitation of Liability

To the fullest extent permitted by applicable law, Vyelis and its fulfillment, logistics, and shipping partners shall not be liable for shipping delays, delivery failures, package loss, carrier disruptions, or damages resulting from circumstances outside of reasonable operational control.

All shipping services are provided on an estimated basis only and without guaranteed delivery dates unless explicitly stated otherwise.

Governing Law

This Shipping Policy shall be governed and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

Policy Updates

Vyelis reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.

The most current version will always be available on this page.

Contact Information

For shipping-related questions or order assistance, please contact:

Vyelis.shop
Operated by OMNEXIS LLC

Email: support@vyelis.shop
Phone: +1 (352) 758-4085

Customer Support Hours:
Monday through Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.