Refund policy

Return & Refund Policy

Last Updated: June 2026

At Vyelis, we are committed to maintaining transparent customer service practices and clear purchasing policies. Please review this Return & Refund Policy carefully before placing an order through Vyelis.shop.

By accessing or using our website and purchasing our products, you agree to the terms outlined below.

General Policy

Due to the nature of dietary supplements, wellness products, and consumable goods, all return and refund requests are subject to review and approval in accordance with this policy and applicable laws.

Vyelis reserves the right to refuse any return, refund, replacement, or cancellation request at its sole discretion in cases involving policy violations, suspected fraud, abuse, misuse, or unauthorized transactions.

Return Eligibility

To be considered eligible for a return request:

  • The request must be submitted within 14 days of the confirmed delivery date.

  • The product must remain unused, unopened, and in its original packaging.

  • The item must not show signs of use, tampering, alteration, or damage after delivery.

For health, safety, sanitary, and inventory control reasons, opened or used consumable products are generally not eligible for return, refund, or exchange unless otherwise required under applicable law.

Non-Returnable Items

The following items are generally non-refundable and non-returnable:

  • Opened or used products

  • Consumable wellness or dietary supplement products

  • Products returned without prior authorization

  • Items damaged due to misuse, improper handling, or unauthorized modifications

  • Promotional, discounted, clearance, or final sale items where applicable

  • Gift cards or digital products, if offered

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, or incomplete, you must contact our customer support team within 48 hours of the recorded delivery date.

To assist with the review process, customers may be required to provide:

  • Full name and order number

  • Photographs of the product and external packaging

  • Shipping label information

  • Description of the issue

All claims are reviewed individually in coordination with our fulfillment and logistics procedures.

Vyelis reserves the right to deny claims that do not contain sufficient supporting information or that fall outside the reporting timeframe outlined above.

Return Authorization Procedure

Customers must contact our support team before returning any item.

Unauthorized returns may be refused, delayed, or discarded by the returns processing facility and may not qualify for reimbursement.

If a return request is approved, customers will receive return instructions from our support team.

Refund Processing

Approved refunds are generally issued back to the original payment method used during checkout.

Refunds may only be issued to the original payment card associated with the transaction, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

Please allow several business days for the refund to appear on your account depending on your financial institution or card issuer.

Original shipping fees, handling charges, processing fees, customs-related fees (if applicable), and other non-refundable operational costs may not be refundable unless otherwise required by law.

Vyelis does not guarantee individual results, outcomes, or customer satisfaction associated with the use of its products.

Shipping & Delivery Disclaimer

Shipping and delivery timeframes provided on the website are estimated only and are not guaranteed.

Delivery delays may occur due to carrier operations, weather conditions, holidays, logistical constraints, or circumstances beyond the reasonable control of Vyelis or its fulfillment partners.

Vyelis shall not be held responsible for carrier-related delays, failed delivery attempts, address errors submitted by customers, lost packages marked as delivered by the carrier, or events outside of its reasonable operational control.

Chargebacks & Payment Disputes

Customers experiencing an issue with an order are encouraged to contact our support team prior to initiating a payment dispute or chargeback request.

Fraudulent chargebacks, abusive refund activity, policy abuse, or unauthorized dispute behavior may be reviewed and documented in accordance with applicable payment processing regulations and fraud prevention procedures.

Vyelis reserves the right to contest disputes where supporting evidence indicates compliance with the order, shipping, or delivery process.

Fulfillment & Returns Processing Facility

Orders are processed and shipped through our authorized U.S.-based fulfillment and logistics partner:

Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States

Approved returns may be processed through the same authorized fulfillment and returns processing facility.

Product Disclaimer

Statements made on this website have not been evaluated by the Food and Drug Administration (FDA).

Products sold by Vyelis are intended for general wellness and lifestyle purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a qualified healthcare professional before using dietary supplements, especially if pregnant, nursing, taking medication, or managing a medical condition.

Governing Law

This Return & Refund Policy shall be governed and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

Policy Updates

Vyelis reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice. The most current version will always be posted on this page.

Contact Information

For all return, refund, shipping, or order-related inquiries, please contact:

Vyelis.shop
Operated by OMNEXIS LLC

Email: support@vyelis.shop
Phone: +1 (352) 758-4085

Customer Support Hours:
Monday through Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.